Lapsed maintenance plans may only be renewed at higher prices and with reinstatement fees. If you choose not to renew your maintenance plan, none of the above benefits will be available to you. Shortly before your maintenance plan expires, renewal notices are sent via e-mail.
#QM FOR EXCEL DECISION ANALYSIS ERROR FULL#
Guaranteed 24 hour or next business day technical support response time.įree software maintenance updates & patches, including bug fixes & Windows/Office compatibility updates.Īccess to the Palisade online HelpDesk 24 hours per day, so you can submit new incidents and check the status of open problems.Ī full year of maintenance is included when you purchase your software. A quick check of the KnowledgeBase often solves the problem in just a few minutes. Unlimited, 24-hour access to Palisade’s online technical support KnowledgeBase-the same source used by Palisade technical support staff. Unlimited number of incidents for 12 months. These services may be obtained from our Training and Consulting department. Technical support is not designed for building spreadsheet models from scratch, extensive model de-bugging, or software training. Technical support is available for software installation, resolving software errors, assisting with software operation, and limited model de-bugging. Whether through self-support using our Knowledgebase, via e-mail, or on the phone, Palisade is here to help with installation, operational problems, or error messages.įree technical support via hotline or email. Technical support is also included with Palisade maintenance. Major version upgrades may also include updates to host application compatibility. Major version upgrades are released when new significant new features and/or interface changes are made to the software. Updates may also include bug fixes or minor product enhancements. Software updates are often released to keep current with changes in Windows, or in Excel or other host applications. In case you haven't done a Google search for ' Excel QM. No mention of whether or not it will work with Mac. I am taking a college course (Quantitative Analysis) that requires that I use ' Excel QM - an add-in that works with Microsoft Excel providing custom menus and solution procedures'. Palisade maintenance plans are designed to cover you when new software versions are released, or if you require help operating the software or resolving errors. In reply to Jackpiner's post on November 27, 2012.